What is the SRG?

The Solution Replacement Guarantee (SRG) is an exclusive and proprietary feature of TAMCO's Technology-as-a-Service (TaaS) monthly payment program that offers protection against technology obsolescence. When customers pay for their technology solutions; including AV, security, and related hardware solutions, with TAMCO's TaaS payment program they have protection, flexibility, and control to migrate or upgrade to a new solution at any time during the term of the agreement. If their solution no longer meets their needs or becomes obsolete due to technology advancements, under TAMCO's TaaS agreement their contract is 100 percent forgiven and a new contract takes effect. No balances to roll over like there is with loans or traditional capital expense leases. There are no financial penalties. 

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Technology Obsolescence Protection

Watch the video here to learn more about how the SRG works and click below to discover more about TAMCO's Technology-as-a-Service subscription payment program.
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How To Use The SRG

Exercising Your SRG Is Simple. See below for additional information about how it works. 

Identify Obsolescence

When your current solution’s feature functionality no longer meets your needs due to changes within your organization or advancements in technology and it is creating inefficiencies in your operation, you simply contact TAMCO to begin the SRG process and we walk you through the rest. 


Every situation varies. Therefore; a TAMCO team member works with you one-on-one to help identify the claim and walk you through the replacement process. Please note, TAMCO does not approve claims that are solely for aesthetic reasons. It must be operational-based.

Existing Agreement Forgiven

Once the customer is approved for a new contract agreement, with a new term that is equivalent or greater, the existing contract will be 100% completely forgiven. No matter how much is owed. Nothing is rolled over and the customer will never be penalized for making the change. Whether you exercise your SRG clause on the 3rd day or the 3rd to last day, your SRG is applicable over the entire term.

Use Existing Solution Provider

To take advantage of this benefit, customers are contractually obligated to use their existing solution provider. They will not need to find a new company to work with. They will be able to use their existing relationship to complete the replacement. The SRG cannot be honored if the customer does not use their system provider from the original contract.



Animal Welfare Nonprofit Expands Operation With SRG & TaaS

Tail Waggers was growing fast and their existing technology solution was holding them back. They needed to upgrade and expand their capabilities quickly to keep up with their growing operations. Within their TAMCO Technology-as-a-Service agreement, they exercised the SRG during the term. Tail Waggers was able to replace its entire solution and upgraded to newer technology that helped them continue to serve the community. Their initial agreement was completely forgiven, they were not obligated to roll over or pay the remaining balance.

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The SRG is just one of the value-added features of TAMCO's Technology-as-a-Service (TaaS). This payment program is a true technology-as-a-service monthly subscription solution. TaaS provides customers with more freedom, flexibility, and control than any other payment option available on the market. TaaS removes the pitfalls and burdens associated with traditional ownership payment models. TaaS allows customers to focus on outcomes, not ownership. Providing access to and the use of the technology they need when they need it. Change the way you pay for technology to a solution that aligns with today's business, technical, and financial market demands. 

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Is TaaS The Right Fit For You?  

Contact us today and let's discuss in more detail if TAMCO's Technology-as-a-Service solution and Solution Replacement Guarantee is the right fit for you and your organization.