What is the SRG?

The Solution Replacement Guarantee (SRG) is a benefit to TAMCO Shield's, technology hardware as a service, monthly payment program. Procuring technology solutions with Shield provides protection, flexibility, and control to replace/upgrade to a new solution at any time during the contract term if your existing solution no longer meets your needs or has become obsolete due to technology advancements. No rollover balances. No penalty fees. Your contract is 100 percent forgiven and a new contract takes effect. 

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Stay At The Forefront of Technology 

Combat life's only certainty, change! Technology plays a mission-critical role in how you operate. It is woven into the fabric of our daily lives. So, what effect would antiquated, inefficient technology have on your operation? Now, you can protect yourself from a bottleneck when you grow and remain competitive by staying at the forefront of technology. Change the way you pay for technology with TAMCO Shield, technology-as-a-service, subscription payment program, and enjoy peace of mind from the SRG.

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Exercising Your SRG Is Simple. It Works Like This: 

Identify Obsolescence

When your current solution’s feature functionality no longer meets your needs due to change within your organization or advancements in technology and it is creating inefficiencies, you simply contact TAMCO to begin the SRG process and we walk you through the rest. 


Every situation varies. Therefore; a TAMCO team member works with you to help identify the claim and walk you through the replacement process. 

Existing Agreement Forgiven

Once the customer is approved for a new contract agreement, with a new term that is equivalent or greater, the existing contract will be completely forgiven. No matter how much is owed. Nothing is rolled over and the customer will never be penalized for making the change. Whether you exercise your SRG clause on the 3rd day or the 3rd to last day, your SRG is applicable over the entire term. 

Use Existing Solution Provider

To take advantage of this benefit, customers are contractually obligated to use their existing solution provider. They will not need to find a new company to work with. They will be able to use their existing relationship to complete the replacement. The SRG cannot be honored if the customer does not use their system provider from the original contract.


CASE STUDY: Solution Replacement Guarantee Helped Animal Welfare Nonprofit With Expanded Operations

Tail Waggers was growing fast and their existing technology solution was holding them back. They needed to expand their capabilities quickly to keep up with their operations. Due to their decision to finance using the TAMCO Shield - Technology-as-a-Service monthly payment program, they were able to exercise the SRG. They replaced their entire solution in order to upgrade to new technology that helped them continue to successfully serve their community.

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TAMCO Shield with Obsolescence Protection

The SRG is just one of the many benefits that TAMCO Shield provides customers. This payment option is a true technology-as-a-service monthly subscription payment. There is more freedom, flexibility, and control than any other payment option available on the market. It removes the pitfalls associated with traditional ownership payment models and provides access to and use of the technology. Change the way you pay for technology to a solution that aligns with today's technical and financial market demands. Learn about all of the benefits TAMCO Shield - Technology-as-a-Service provides.

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Is Shield & SRG a Good Fit For You?  

Contact us today and let's discuss in more detail if Shield - Technology-as-a-Service and the Solution Replacement Guarantee is the right fit for you and your organization.