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Staying connected and being able to manage relationships is at the heart of how Coastal Community Bank thrives. It is at their core to build trusted relationships and be a financial institution its clients can depend on. To do this, Coastal relies heavily on their systems and network infrastructure, so they explored a managed network solution to serve their 12 locations throughout the Everett, WA community. It was critical that they continue to deliver that trust and respected customer experience no matter how the bank, its processes, or technology changes over the years.
When the bank's system integrator stepped in to assist the bank with its technology acquisition, he did something important. He not only did his qualifying process to discover what the technical needs were, but he took it a step further and looped in his financing partner, TAMCO, to assist the bank with their financial needs. Therefore, instead of talking to the bank on his own about payment options and financial considerations or assuming the bank knew how they should pay for technology, he designed a more credible sale by collaborating with TAMCO, who was able to be the financial expert for him.
Together, with TAMCO the integrator was able to uncover early in the sales process the bank's concerns regarding how technology and business needs change so rapidly. The potential of having obsolete technology and not being able to provide the highest quality of service was a very real fear for the bank.