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Staying connected and being able to manage relationships is at the heart of how Coastal Community Bank thrives. It is at their core to build trusted relationships and be a financial institution its clients can depend on. To do this, Coastal relies heavily on its systems and network infrastructure, so it explored a managed network solution to serve its 12 locations throughout the Everett, WA community. It was critical that they continue to deliver that trust and respected customer experience no matter how the bank, its processes, or technology changed over the years.
When the bank's system integrator stepped in to assist the bank with its new technology needs, he did something important. He not only did his qualifying process to discover what the technical needs were, but he took it a step further and looped in TAMCO, their financing partner, to assist the bank with their financial needs. Therefore, instead of talking to the bank on his own about payment options and financial considerations or assuming the bank knew how they should pay for technology, he designed a more credible sale by collaborating with TAMCO, which was able to consult on the financial needs.
Together, with TAMCO, the technology integrator uncovered early in the sales process, the bank's concerns regarding how technology needs and business needs can change so rapidly. The potential of operating with obsolete technology and not being able to provide the highest quality of service was a very real fear for the bank.