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Solution Replacement Guarantee Success
VIZIO has become a household name, but when they were just finding their footing the high definition flat panel TV manufacturer made a smart business decision by procuring their operation's unified communications technology with TAMCO Shield, Technology-as-a-Service.
As VIZIO showed up on the shelves of many national retailers; Wal-Mart, Sam’s Club, and Best Buy just to name a few, their initial customer and support service center became a popular place for consumers to call. Due to VIZIO’s exceptional product performance at breakthrough prices, coupled with today’s most competitive service policies, such as free on-site repairs for a full year after purchase, growth became inevitable.
Soon their existing telecommunications technology, just a couple of years old, was no longer able to accommodate their operation. VIZIO updated its technology for the 40 employees by choosing TAMCO Shield to pay for their solution. Fortunately, they made this strategic decision, because with only three months into the contract they experienced another tremendous growth period. They needed to double their service center.
Due to the new solution no longer meeting their needs under the Shield contract, VIZIO was able to replace the solution just three months into the contract thanks to the Solution Replacement Guarantee (SRG) that is a part of the TAMCO Shield, Technology-as-a-Service solution.
They were able to scale their solution without financial penalties, hidden fees, or having to roll over the remaining balance on the existing contract. The SRG allowed them to simply rip up the existing contract and begin a new contract, just like that!