The partner put together a proposal recommendation for a unified communications solution that could handle the call volume, create higher efficiencies in their processes and be able to operate with a streamlined call center staff.
The partner took it a step further. Once the type of technology was determined they set themselves apart from the competition by recommending they pair the solution with TAMCO Shield and bundle in maintenance support services for one low monthly payment. The added maintenance locks in current labor rates for the entire term of the agreement, always keeping their solution protected. This recommendation creates an all-encompassing unified communications as a service (UCaaS) solution.
This new UCaaS offering relieved the concern of having to make a large capital outlay upfront, preserved their cash flow and they received the added benefits that come along with the exclusive payment option, TAMCO Shield.
Some of those benefits include:
Given the totality of the solution, it was no surprise when Brian Quail, CEO of the Louisville chapter, remarked:
The Red Cross will now be able to serve its mission while they grow and change for years to come without being held back by their technology solutions.
