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Since 1917, the Louisville Chapter of the American Red Cross has provided vital services that the community cannot do without, from disasters and emergencies to blood donation and general preparedness. Their mission can be summed up in three words: prevent, prepare, and respond. However, their 19-year-old Nortel phone system was preventing them from providing quick and efficient services to those in need.
The solution was out of date, had no room for expansion, and couldn't handle the sheer volume of the calls coming in. It just wasn't making the cut. Relying on an insufficient phone system when they are trying to save lives is a huge liability and just is not good business.
That's when a TAMCO partner approached the Red Cross and started getting familiar with the organization, understanding their needs, as well as their financial capabilities. This allowed the partner to recommend a what to buy and how to buy total business solution that addressed the Red Cross's pain points as well as immediate and future needs.