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Since 1917, the Louisville Chapter of the American Red Cross has provided vital services that the community cannot do without, from disasters and emergencies to blood donation and general preparedness. Their mission can be summed up in three words: prevent, prepare, and respond. However, their 19-year-old Nortel phone system was preventing them from providing quick and efficient services to those in need.
The solution was not just out of date, it couldn't handle the sheer volume of the calls coming in. There was a bottleneck occurring in their ability to expand their capacity. Relying on insufficient communication technology while trying to save lives is a huge liability and does a disservice to its supporters.
Right from the start the TAMCO partner approached the Red Cross, became familiar with the organization, started to understand their needs, and discovered what their financial capabilities were. This gave the partner insight into what type of solution they needed and how to address their concerns of having to make a large cash purchase in order to update their technology capabilities.